If you notice multiple charges related to your Remini Web subscription, you might be facing one of the following scenarios:
👉🏻 Failed Payments and Billing Retry
The charges you see might be due to previously failed payments going through a retry process. When a payment fails due to insufficient funds, our system may attempt to process it again in the following days, which can result in multiple transactions being charged within a short period of time.
❗️These charges are to be expected even if you’ve already unsubscribed from the service, as they refer to previous payments that weren't successful on the first attempt. We suggest to:
- Check your payment method to ensure there are no issues. Make sure you have sufficient funds and that your payment information is up to date.
- Review your billing history: log into your account and review the subscription details by clicking on My account > Subscription > Manage your subscription by tapping here.
👉🏻 Multiple subscriptions using different logins or emails
It is possible that you have started a subscription through a different channel. To avoid unnecessary charges, follow these steps:
- Make sure to review your subscription details by looking for our welcome email in your inbox: both the login channel and registered email address are specified in our first email!
- Try using other email addresses or login channels (Apple/Google or Facebook) that might be linked to your Remini subscription to find the one you used when the plan was activated. Follow the dedicated instructions to cancel any redundant subscriptions.
- Double-check that you don't have an additional subscription that was started on our mobile app. If you do, make sure you cancel it by following our instructions dedicated to the Remini app. Please note that while our website shares some features with Remini's mobile app, the two services remain substantially different, and different processes must be followed.
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❓ Should these steps not resolve your issue, please contact us by filling in our dedicated support form with the following information:
- If purchased via a Credit card: the last 4 digits of your card, the expiration date, and the name of the bank that issued your card
- If purchased via PayPal: the email address linked to your PayPal account
- Any charge notice you received regarding the payment
- Other email addresses that might be linked to your Remini subscription
Without a significant level of detail, we won’t be able to process your request quickly.